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Billing was already showing the T-Mobile brand, and on this date, all retail, customer service, and all other company branding switched to the T-Mobile brand. Leadership, background and stock changes happened immediately, with customer-side changes happening over time. On April 1, 2020, T-Mobile and Sprint Corporation completed their merger, with T-Mobile now being the sole owner of Sprint, making Sprint an effective subsidiary of T-Mobile until the Sprint brand was officially erased on August 2, 2020. In 2015, Consumer Reports named T-Mobile the number one American wireless carrier. The company has annual revenues of over $40 billion. T-Mobile US provides wireless voice and data services in the United States under the T-Mobile and Metro by T-Mobile brands (which it acquired via the purchase of MetroPCS in a reverse takeover in 2013, resulting in T-Mobile going public on the NASDAQ stock exchange), and also serves as the host network for many mobile virtual network operators. T-Mobile is the second-largest wireless carrier in the United States, with 108.7 million subscribers as of the end of Q4 2021. The company's largest shareholder is the German telecommunications company Deutsche Telekom (DT), which as of April 2022, holds 48.4% of the common stock. is an American wireless network operator headquartered in Bellevue, Washington, U.S. If you are unable to port your number for that reason, contact your state public utilities commission for further information.T-Mobile US, Inc. Their customers may be unable to port their number to a new provider. If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers.Īlso, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Your long distance service will likely be provided by your new wireless company, which you should verify. Before porting, ask your new company if your 911 service will be affected during the process.Īlso, your wireline long distance company will not move with you. Calls should go through, but 911 operators may not be able to call you back if disconnected. Wireless 911 location and callback services (where available) may be affected during the transition. Ask your new wireless company whether you will be able to continue using your current wireline number during the one-day transfer process. If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number.

Service issues for wireline to wireless transition However, porting from wireline to wireless service may still take a few days. You may be able to use your phone within a few hours for changes among wireless service providers.

Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.įCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day.

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated.

Provide the new company with your 10-digit phone number and any additional information required.

Contact the new company to start the process of porting your number.

Do not terminate your service with your existing company before initiating new service with another company.Your contract may contain early termination fees and/or outstanding balances that you are obligated to pay. You may request service from a different company at any time.

This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers. If you're switching service providers and remaining in the same geographic area, you can keep your existing phone number.